Amazon Account Locked: What to Do and How to Prevent It

Amazon Account Locked


In today’s digital age, online shopping has become increasingly popular, and Amazon is undoubtedly one of the most prominent e-commerce platforms. However, there are instances where users may encounter an unpleasant situation: having their Amazon account locked. In this article, we will explore the reasons behind account lockouts, guide you through the steps to regain access, and provide valuable tips to prevent such occurrences in the future.

Understanding Account Lockouts

Account lockouts occur when Amazon detects suspicious activity, policy violations, or unauthorized access attempts associated with an account. In order to protect users’ personal information and maintain a secure platform, Amazon temporarily suspends access to the account until the issue is resolved.

Common Reasons for Account Lockouts

Suspicious Activity

One of the primary reasons for account lockouts is the presence of suspicious activity. This could include unusual login patterns, multiple failed login attempts, or unrecognized devices accessing the account.

Violation of Amazon Policies

Amazon has strict policies in place to ensure a safe and fair marketplace for all users. Engaging in activities that violate these policies, such as selling counterfeit products or manipulating reviews, can result in an account lockout.

Unauthorized Access Attempts

If Amazon detects unauthorized access attempts, such as someone trying to gain entry to your account without your permission, they may lock your account to prevent further security breaches.

Steps to Regain Access to Your Locked Account

If you find yourself locked out of your Amazon account, follow these steps to regain access:

Contact Amazon Support

The first course of action is to contact Amazon’s customer support. You can reach them through their website, email, or phone. Explain the situation and provide them with any relevant details they may require.

Provide Required Information

Amazon support may request certain information to verify your identity and confirm that you are the account owner. This could include your name, email address, phone number, or order details. Be prepared to provide accurate information to expedite the process.

Follow Verification Procedures

Once you’ve provided the necessary information, Amazon may initiate a verification process. This could involve answering security questions, confirming recent purchases, or providing additional identification documents if necessary. Follow their instructions carefully to proceed.

Preventing Account Lockouts

While it can be inconvenient to deal with an account lockout, there are measures you can take to prevent them from happening in the first place. Consider implementing the following practices:

Strengthen Your Password

Choose a strong, unique password for your Amazon account. It should include a combination of uppercase and lowercase letters, numbers, and special characters. Avoid using easily guessable information like birthdates or common words.

Enable Two-Factor Authentication (2FA)

Two-Factor Authentication adds an extra layer of security to your account. By enabling this feature, you will receive a verification code on your registered device whenever you log in from a new device or location.

Regularly Monitor Your Account

Stay vigilant and regularly monitor your Amazon account for any suspicious activities. Keep an eye on your order history, payment methods, and account settings. Report any unauthorized changes or unfamiliar transactions to Amazon immediately.

Be Cautious of Phishing Attempts

Be wary of emails, messages, or calls claiming to be from Amazon and asking for your account information. Amazon will never ask for sensitive information like passwords or credit card details through unsolicited communication. Always verify the source before providing any information.

Keep Your Device Secure

Ensure that the devices you use to access your Amazon account, such as computers, smartphones, or tablets, have up-to-date security measures in place. Install reputable antivirus software, regularly update your operating system, and avoid connecting to unsecured networks.


Experiencing an Amazon account lockout can be frustrating, but by following the appropriate steps, you can regain access and take preventive measures to avoid future incidents. Strengthen your account security, stay vigilant for any suspicious activities, and be mindful of phishing attempts. By doing so, you can continue to enjoy the seamless shopping experience that Amazon offers.


  • What should I do if I forgot my Amazon account password? 
    • If you forgot your Amazon account password, you can initiate a password reset by clicking on the “Forgot Your Password” link on the login page. Follow the instructions provided to create a new password.
  • Can I use the same password for multiple accounts? 
    • It is highly recommended not to use the same password for multiple accounts. Using unique passwords for each account enhances your overall security and reduces the risk of multiple accounts being compromised if one is breached.
  • Is it safe to link my credit card to my Amazon account? 
    • Amazon employs robust security measures to protect your payment information. As long as you take precautions such as using secure devices and networks and regularly monitoring your account, it is generally safe to link your credit card to your Amazon account.
  • How long does it take to unlock an Amazon account? 
    • The time it takes to unlock an Amazon account can vary depending on the circumstances and the information provided. Typically, the process can take a few hours to a couple of days.
  • Are there any fees associated with unlocking a locked Amazon account? 
  • No, Amazon does not charge any fees for unlocking a locked account. If you come across any services or individuals claiming to unlock your account for a fee, be cautious as they may be fraudulent.